{"id":2133,"date":"2025-05-29T05:54:08","date_gmt":"2025-05-29T05:54:08","guid":{"rendered":"https:\/\/wanchamehtadesign.in\/?page_id=2133"},"modified":"2025-06-18T06:44:43","modified_gmt":"2025-06-18T06:44:43","slug":"conversationalai","status":"publish","type":"page","link":"https:\/\/wanchamehtadesign.in\/?page_id=2133","title":{"rendered":"Conversational-AI"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2133\" class=\"elementor elementor-2133\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-101f56b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"101f56b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-91be670\" data-id=\"91be670\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b232883 elementor-widget elementor-widget-heading\" data-id=\"b232883\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Goal<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b101f7 elementor-widget elementor-widget-text-editor\" data-id=\"3b101f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To design a flexible and intelligent Conversational AI platform demo tailored for large enterprise deals. The platform aimed to demonstrate how conversational AI could streamline service workflows, enhance document comprehension, and provide traceable AI reasoning.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55bd77b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"55bd77b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4809755\" data-id=\"4809755\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b10344 elementor-widget elementor-widget-heading\" data-id=\"3b10344\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">My Role<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb05db7 elementor-widget elementor-widget-text-editor\" data-id=\"cb05db7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>UX\/UI Designer \u2013 responsible for experience strategy, interface design, component systems, and collaborating on integration flows with the engineering team.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab6eb6b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab6eb6b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f9553f3\" data-id=\"f9553f3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da45813 elementor-widget elementor-widget-heading\" data-id=\"da45813\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Problem Space<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf4d6dd elementor-widget elementor-widget-text-editor\" data-id=\"bf4d6dd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-start=\"846\" data-end=\"925\"><p data-start=\"848\" data-end=\"925\">Visualize how conversational AI fits into existing systems (e.g., ServiceNow)<\/p><\/li><li data-start=\"846\" data-end=\"925\"><p data-start=\"848\" data-end=\"925\"><span style=\"font-size: 16px;\">Query internal documentation with natural language<\/span><\/p><\/li><li data-start=\"979\" data-end=\"1038\"><p data-start=\"981\" data-end=\"1038\">Customize UI to match brand guidelines and internal tools<\/p><\/li><\/ul><ul><li data-start=\"1039\" data-end=\"1099\"><p data-start=\"1041\" data-end=\"1099\">Trust AI recommendations through transparency of reasoning<\/p><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8cc087d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8cc087d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0730f6a\" data-id=\"0730f6a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d590cab elementor-widget elementor-widget-heading\" data-id=\"d590cab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution Highlights<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1683f78 elementor-widget elementor-widget-text-editor\" data-id=\"1683f78\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-start=\"1134\" data-end=\"1323\"><p data-start=\"1137\" data-end=\"1166\"><strong data-start=\"1137\" data-end=\"1166\">Customizable UI Framework<\/strong><\/p><ul data-start=\"1170\" data-end=\"1323\"><li data-start=\"1170\" data-end=\"1242\"><p data-start=\"1172\" data-end=\"1242\">Built modular UI components in Figma for quick theming and rebranding.<\/p><\/li><li data-start=\"1246\" data-end=\"1323\"><p data-start=\"1248\" data-end=\"1323\">Designed layouts adaptable to support chat, documents, and insights panels.<\/p><\/li><\/ul><\/li><li data-start=\"1325\" data-end=\"1501\"><p data-start=\"1328\" data-end=\"1354\"><strong data-start=\"1328\" data-end=\"1354\">ServiceNow Integration<\/strong><\/p><ul data-start=\"1358\" data-end=\"1501\"><li data-start=\"1358\" data-end=\"1417\"><p data-start=\"1360\" data-end=\"1417\">Mapped out user journeys for support agents and IT staff.<\/p><\/li><li data-start=\"1421\" data-end=\"1501\"><p data-start=\"1423\" data-end=\"1501\">Designed intuitive flows to raise, track, and update tickets via conversation.<\/p><\/li><\/ul><\/li><li data-start=\"1503\" data-end=\"1665\"><p data-start=\"1506\" data-end=\"1532\"><strong data-start=\"1506\" data-end=\"1532\">Document Comprehension<\/strong><\/p><ul data-start=\"1536\" data-end=\"1665\"><li data-start=\"1536\" data-end=\"1599\"><p data-start=\"1538\" data-end=\"1599\">Created a chat interface for users to upload and query files.<\/p><\/li><li data-start=\"1603\" data-end=\"1665\"><p data-start=\"1605\" data-end=\"1665\">Designed response formats: highlights, summaries, citations.<\/p><\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><ul><li data-start=\"1667\" data-end=\"1862\"><p data-start=\"1670\" data-end=\"1714\"><strong data-start=\"1670\" data-end=\"1714\">X-Ray Feature (AI Chain-of-Thought View)<\/strong><\/p><ul data-start=\"1718\" data-end=\"1862\"><li data-start=\"1718\" data-end=\"1776\"><p data-start=\"1720\" data-end=\"1776\">Introduced a toggleable panel showing how the AI thinks.<\/p><\/li><li data-start=\"1780\" data-end=\"1862\"><p data-start=\"1782\" data-end=\"1862\">Visualized source docs, intermediate reasoning steps, and confidence indicators.<\/p><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-957790a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"957790a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ffa104f\" data-id=\"ffa104f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5c7efb elementor-widget elementor-widget-heading\" data-id=\"b5c7efb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Design Process<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d0c3c93 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d0c3c93\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ab20ab9\" data-id=\"ab20ab9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51ee6e5 elementor-widget elementor-widget-text-editor\" data-id=\"51ee6e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-start=\"1892\" data-end=\"1991\"><p data-start=\"1894\" data-end=\"1991\"><strong data-start=\"1894\" data-end=\"1907\">Discovery<\/strong>: Competitive research, stakeholder interviews, and technical feasibility workshops.<\/p><\/li><li data-start=\"1992\" data-end=\"2081\"><p data-start=\"1994\" data-end=\"2081\"><strong data-start=\"1994\" data-end=\"2009\">Wireframing<\/strong>: Low-fidelity flows to explore interactions across different use cases.<\/p><\/li><li data-start=\"2082\" data-end=\"2174\"><p data-start=\"2084\" data-end=\"2174\"><strong data-start=\"2084\" data-end=\"2099\">Prototyping<\/strong>: High-fidelity Figma prototype simulating integration and dynamic content.<\/p><\/li><li data-start=\"2175\" data-end=\"2254\"><p data-start=\"2177\" data-end=\"2254\"><strong data-start=\"2177\" data-end=\"2191\">Validation<\/strong>: Iterative reviews with internal SMEs and client-facing teams.<\/p><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67448f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67448f2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-44faeb7\" data-id=\"44faeb7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4244b4c elementor-widget elementor-widget-heading\" data-id=\"4244b4c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">User flow and Initial wireframes <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ac188b5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ac188b5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f542be\" data-id=\"1f542be\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33884d0 elementor-widget elementor-widget-image\" data-id=\"33884d0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"728\" src=\"https:\/\/wanchamehtadesign.in\/wp-content\/uploads\/2025\/05\/image-1-900x1024.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/wanchamehtadesign.in\/wp-content\/uploads\/2025\/05\/image-1-900x1024.png 900w, https:\/\/wanchamehtadesign.in\/wp-content\/uploads\/2025\/05\/image-1-264x300.png 264w, https:\/\/wanchamehtadesign.in\/wp-content\/uploads\/2025\/05\/image-1-768x874.png 768w, https:\/\/wanchamehtadesign.in\/wp-content\/uploads\/2025\/05\/image-1.png 1121w\" sizes=\"100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ea2580f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea2580f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-060d6c3\" data-id=\"060d6c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32f313b elementor-aspect-ratio-169 elementor-widget elementor-widget-video\" data-id=\"32f313b\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;,&quot;aspect_ratio&quot;:&quot;169&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-fit-aspect-ratio elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/wanchamehtadesign.in\/wp-content\/uploads\/2025\/05\/wireframe.mp4\" controls=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76624c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76624c9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c7596a\" data-id=\"5c7596a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22b5941 elementor-widget elementor-widget-heading\" data-id=\"22b5941\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Usability Testing Summary<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80d2bdf elementor-widget elementor-widget-text-editor\" data-id=\"80d2bdf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>After conducting usability testing on the <strong>rough wireframe<\/strong> of the Conversational AI Platform, several usability and experience issues were identified. These findings helped guide improvements to the platform\u2019s flexibility, privacy, and accessibility.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9d7bfe8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9d7bfe8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6dcb7eb\" data-id=\"6dcb7eb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97d3b4c elementor-widget elementor-widget-heading\" data-id=\"97d3b4c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Key Issues Identified<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5886f74 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5886f74\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ff17ba\" data-id=\"1ff17ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98e6c9b elementor-widget elementor-widget-text-editor\" data-id=\"98e6c9b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li><strong> UI Customization Lacked Clarity &amp; Flexibility<\/strong><\/li><\/ol><ul><li><strong>Problem<\/strong>: Users found it difficult to make UI changes due to the absence of a clear <em>edit<\/em> option.<\/li><li><strong>Impact<\/strong>: Led to confusion and reduced confidence in customizing the experience.<\/li><li><strong>Insight<\/strong>: Users also had no way to preview how the fetched brand colors would appear across the page, making branding unpredictable.<\/li><\/ul><p><strong>Suggested Fix<\/strong>: Introduce an <em>Edit UI<\/em> mode with a real-time visual preview and reset\/default options. Add option to change the color or create a color pallet from scratch.<\/p><ol start=\"2\"><li><strong> Document List Display Raised Privacy Concerns<\/strong><\/li><\/ol><ul><li><strong>Problem<\/strong>: Showing a complete list of uploaded documents during conversation raised red flags about data privacy and client confidentiality.<\/li><li><strong>Impact<\/strong>: Clients may hesitate to use the platform in regulated or sensitive environments.<\/li><li><strong>Insight<\/strong>: Exposing all documents by default could lead to unauthorized information access.<\/li><\/ul><p><strong>Suggested Fix<\/strong>: No document will get saved in the software to avoid privacy breach.<\/p><ol start=\"3\"><li><strong> Language Neutralization &amp; Agent Handoff Gaps<\/strong><\/li><\/ol><ul><li><strong>Problem<\/strong>: While the page language adjusted to the user&#8217;s choice, it was unclear how the language consistency would be maintained during human handoff.<\/li><li><strong>Impact<\/strong>: Breaks in user experience when transitioning from AI to human support \u2014 especially in multilingual contexts.<\/li><li><strong>Insight<\/strong>: Users expect the human agent to maintain the same language used in the AI interaction.<\/li><\/ul><p><strong>Suggested Fix<\/strong>: If user selects a language lets say French, then user will see everything in French. In case user asks a human agent to join then this agent will have the conversation in his selected language and user language will come as the translated language.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8b954aa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8b954aa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1bff3c8\" data-id=\"1bff3c8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5551cc elementor-widget elementor-widget-heading\" data-id=\"f5551cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Final Result<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-210c559 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"210c559\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3de615d\" data-id=\"3de615d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d41350 elementor-aspect-ratio-169 elementor-widget elementor-widget-video\" data-id=\"9d41350\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;,&quot;aspect_ratio&quot;:&quot;169&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-fit-aspect-ratio elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/wanchamehtadesign.in\/wp-content\/uploads\/2025\/05\/final-idea.mp4\" controls=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45e2755 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45e2755\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0fb36f3\" data-id=\"0fb36f3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0dcf73 elementor-widget elementor-widget-heading\" data-id=\"d0dcf73\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Impact &amp; Differentiation<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a4cc91a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a4cc91a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ff1ce6c\" data-id=\"ff1ce6c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85afb1b elementor-widget elementor-widget-text-editor\" data-id=\"85afb1b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>Measurable Impact<\/b><\/p><ol><li>Accelerated Decision-Making: Stakeholders reported faster understanding and actionability due to the X-Ray reasoning panel, which made AI responses traceable and trustworthy.<\/li><li>Improved Onboarding Time: Thanks to the modular UI kit and customizable theming, teams were able to demo the platform with minimal setup effort for various enterprise environments.<\/li><li>Enhanced Trust in AI: Transparent document citation and step-by-step reasoning increased user confidence, especially in regulated sectors like IT compliance and legal support.<\/li><li>Increased Client Engagement: The ability to simulate real integrations (e.g., with ServiceNow) in a demo environment led to deeper stakeholder buy-in during sales discussions.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-587fad6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"587fad6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8491172\" data-id=\"8491172\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e5d578 elementor-widget elementor-widget-text-editor\" data-id=\"1e5d578\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>Why It\u2019s Different from Existing AI Platforms?<\/b><\/p><ol><li>Visualized AI Chain-of-Thought: Unlike many black-box AI platforms, this prototype included a transparent AI decision view, offering intermediate reasoning steps, source documents, and confidence levels\u2014bridging the gap between human and machine understanding.<\/li><li>Tailored for Enterprise Realities: Most conversational AI tools are generic or consumer-focused. This platform addressed enterprise-specific concerns like document privacy, multilingual agent handoff, and ITSM workflows (via ServiceNow integration).<\/li><li>Real-Time UI Customization: Unlike fixed-skin platforms, this solution featured a live-editable UI framework allowing real-time brand theming\u2014crucial for large clients who require brand consistency across internal tools.<\/li><li>Privacy-First Document Handling: Documents were handled with a non-persistent architecture, alleviating concerns around sensitive data exposure\u2014a critical differentiator for compliance-heavy industries.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Goal To design a flexible and intelligent Conversational AI platform demo tailored for large enterprise deals. The platform aimed to demonstrate how conversational AI could streamline service workflows, enhance document comprehension, and provide traceable AI reasoning. My Role UX\/UI Designer \u2013 responsible for experience strategy, interface design, component systems, and collaborating on integration flows with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/wanchamehtadesign.in\/index.php?rest_route=\/wp\/v2\/pages\/2133"}],"collection":[{"href":"https:\/\/wanchamehtadesign.in\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wanchamehtadesign.in\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wanchamehtadesign.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wanchamehtadesign.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2133"}],"version-history":[{"count":14,"href":"https:\/\/wanchamehtadesign.in\/index.php?rest_route=\/wp\/v2\/pages\/2133\/revisions"}],"predecessor-version":[{"id":2171,"href":"https:\/\/wanchamehtadesign.in\/index.php?rest_route=\/wp\/v2\/pages\/2133\/revisions\/2171"}],"wp:attachment":[{"href":"https:\/\/wanchamehtadesign.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}