Conversational AI: Designed a conversational AI demo platform with customizable UI, ServiceNow integration, and document intelligence. Improved UX based on usability testing around UI editing, privacy, and multilingual support.
AI-Powered Call Center Agent Assistant : The extra brain power and continuous coaching provided by software helps agents make better, faster decisions on their journey from new hire to experienced agent.
Chatbot: A knowledge-based AI platform that brings machine learning together to drive automation and innovation and enables businesses to continuously reinvent their system landscapes.